Privacy Policy

Effective Date: 18/12/2024

Dry Eye Clinic ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website (the “Site”), shop with us, or use our services.

By using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information:

  • Name, email address, phone number, shipping/billing address

  • Payment details (processed securely through third-party providers)

  • Account login credentials (if you create an account)

b. Non-Personal Information:

  • Browser type, IP address, device type, operating system

  • Browsing actions on our website (e.g., pages visited, time spent)

c. Cookies and Tracking Technologies:
We use cookies to improve your browsing experience, analyze site traffic, and tailor content. You can disable cookies through your browser settings.

2. How We Use Your Information

We use your information for the following purposes:

  • To process orders and deliver products/services

  • To communicate with you regarding orders, enquiries, and updates

  • To improve our website, products, and customer experience

  • To provide personalized product recommendations

  • To comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. However, we may share it with trusted third parties:

  • Payment Processors (e.g., PayPal or Stripe) to handle secure transactions

  • Delivery Partners to ship orders to your address

  • Analytics Providers (e.g., Google Analytics) to understand website performance

  • Legal Requirements: If required by law or to protect our rights

4. Security of Your Information

We implement appropriate security measures to protect your personal information. While we strive to protect your data, no method of transmission over the internet is 100% secure.

5. Your Privacy Choices

  • Access/Update Information: You may update or delete your personal data by contacting us.

  • Opt-Out: You may unsubscribe from marketing emails by clicking “unsubscribe” at the bottom of any email.

  • Cookies: You can manage cookie preferences through your browser settings.

6. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites.

7. Children’s Privacy

Our website is not intended for individuals under 16 years of age, and we do not knowingly collect information from children.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top will reflect the latest revision. We encourage you to review this page periodically.